如何下單？

只需選擇您喜愛的尺寸和顏色，將商品加入購物車。選好商品後，前往結帳頁面進行付款即可完成訂購。

我有折扣碼，要如何使用？

請在結帳頁面中的「優惠券」欄位輸入相對應的折扣碼，然後點擊「套用優惠券」按鈕即可使用。

結帳後還能修改訂單嗎？

所有訂單在結帳後即視為確認且無法更改，因此請在下單前仔細確認所有資訊正確無誤！一旦成功下單後，我們無法修改或變更任何訂單內容。

沒有收到發票？

如果您尚未收到發票，請先檢查垃圾郵件或垃圾信件匣。如果也沒有在垃圾信件中，請與我們聯繫。

如何查看我的訂單詳情或歷史紀錄？

請登入您的帳號，點選「我的帳戶（MY ACCOUNT）」，然後按下「訂單（ORDER）」按鈕，即可查看您的所有訂單記錄。

How do I order?

Simply add the item in the preferred size and colour to your shopping cart. Proceed to check out for payment once you have added your desired items to your cart.

I have a discount code, how can I use it to apply on my order?

Key in the respective discount code under the “COUPON” section and press the “APPLY COUPON” button in the CHECKOUT page.

Can I amend my order after carting out?

All orders are deemed confirmed and final upon checkout so it's always best to ensure that everything is checked and correct prior to placing your order! Once order successful placed, we are UNABLE to do any amend / changes on the orders.

Did not receive an invoice?

If you haven't received your invoice and please check with your spam / junk folder. If it hasn't been redirected to your spam / junk folder, please contact us.

How to check my order details / history?

You will need to log in into account and click in "MY ACCOUNT" and press the "ORDER" button, then you are able to track all your order history through there.

售完的商品會補貨嗎？

是否開放預購或補貨將視需求程度而定。

你們有尺寸指南嗎？

每款商品在網站上都有提供尺寸資訊，我們的商品尺寸是以平放方式測量，單位為公分（CM）。

Will you restock a sold-out item? 

Backorders and restocks are highly dependent on demand level.

Do you have a size guide?

Measurements are provided for each design online, we measure our items laid flat across / down in CM.

接受哪些付款方式？

我們透過 Stripe 支援信用卡或扣帳卡付款。

接受哪些貨幣？

所有價格皆以港幣（HK$）計算及收費。

如果我不小心對同一筆訂單付款了兩次怎麼辦？

如果您不小心對同一筆訂單重複付款，請透過電子郵件聯絡我們，並提供您的訂單編號、銀行帳戶持有人姓名，以及兩張付款收據。我們在核實後，會自動退還多餘的款項給您。

What are the payment methods accepted?

We accept credit card or debit card payment via Stripe.

What are the currencies accepted?

All prices are charge in Hong Kong Dollar (HK$).

What if I accidentally made 2 times payment in 1 order?

If you accidentally made 2 times payment please contact us through email and provide us the order number, bank account holder name and attach together with 2 receipts. We will automatically return you the extra payment after investigation.

你們提供哪些送貨方式？

一般快遞（3 個工作天內寄出）。

有提供免運服務嗎？

有的！單筆訂單滿 HKD 900 即可享有免運費優惠。

我的訂單什麼時候會寄出？

一旦收到付款，我們會透過電子郵件通知您以下事項：

a) 我們已成功確認您的付款
b) 我們已成功寄出您的訂單

這通常會在 1–2 個工作天內完成（僅限現貨商品）。若遇上高峰期，可能需要更長時間。

請注意：工作天不包含週末及公眾假期。

What are the shipping methods? 

Normal courier (Within 3 working days)

Do you have free shipping?

We do provide FREE SHIPPING if you purchase more than HKD 900 in an order.

When will my order be mailed out?

Once payment has been received, an email will be sent to notify you when,

a) we’ve verified your payment successfully

b) we’ve shipped your order successfully

This should take up to a maximum of 1-2 working days (for ready stock item only) / Will take longer time if is during peak period.

Please note that working day do not included weekends and Public Holidays. 

我們僅在以下情況接受退貨：

• 您收到的商品與訂單內容不符；或

• 您收到的商品有瑕疵。

我的商品符合退貨條件嗎？

我們接受以下退貨條件：

• 商品需在收到後 5 個工作天內申請退貨。

• 運費（如有）將不予退還。

• 所有退貨訂單不提供現金退款，只能更換等值商品。

我要去哪裡取得退貨表格？

請在這裡填寫退貨表格。

退貨表格

為確保您的退貨流程順利，請清楚且正確地填寫您的退貨資訊。

We accept the return(s) only if:

- You received a product different from your order; or

- You received a defective product.

Does my item qualify for a return?

We accept the following return methods:

- Return within 5 working days upon items received.

- Delivery fees, if any, won’t be refunded.

- We do not provide cash refunds for any return orders, only exchange of same value items.

Where can I get the returns form?

Fill up the returns form over here.

Return Form

To ensure your return is processed smoothly, please ensure your return information is indicated clearly and accurately.